Cancellations and Rescheduling

At Prairie Bliss we value your time and well being. Your appointment time is reserved just for you. We understand that sometimes, unexpected delays can occur, resulting in schedule adjustments needing to be made and we do our best to accomodate when possible.

A late cancellation or missed visit leaves a hole in our day that could have been filled by another client.

As such, we require 24 hours notice for any cancellations, changes to your appointment or rescheduling of appointments.

Last minute rescheduling negatively affects our business in the same way as a cancellation, so the charge will apply. Rescheduling is still cancelling an existing appointment!

Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee.

• For esthetics services = 50% of the service value

• For package holders = 50% of the regular value (non-package value) of the service scheduled

• For Injectables appointments = $100

• For consultations = $50

Please be mindful that repeated rescheduling has an impact similar to cancellations- it hinders not only our ability to serve other clients by tying up our staff and equipment. To ensure we can continue providing the best possible service and access to our clients, we reserve the right to charge a rescheduling fee if this becomes a recurrent issue. New appointments will not be made until these fees have been paid, and cancellations/no-shows may result in the need to provide a deposit prior to booking future appointments.

Thank you for understanding as we strive to accommodate your needs while maintaining fairness for all our valued clients!

Respectful Behaviour Policy

We are committed to providing a welcoming, inclusive, and respectful environment for all our staff and clients. Every person deserves to be treated with respect and dignity. To ensure that all guest have a pleasant experience, and all staff have a safe work environment, we insist all clients treat our staff and fellow guests with respect.

Any form of rudeness, verbal abuse, or inappropriate behaviour will not be tolerated. This includes, but is not limited too, hate speech or any form of discrimination based on race, ethnicity, gender, or sexual orientation.

We reserve the right to refuse service to individuals who engage in such behaviour. Our staff is here to provide you with exceptional service, and we insist that you help us maintain a positive and supportive environment for all!

865gv